At SM Freshy, we value your privacy and are committed to protecting your personal information.

When you visit our website, place an order, or contact us, we may collect certain information such as your name, email address, phone number, shipping address, and payment details. This information is collected solely to process your orders, improve our services, and provide a better shopping experience.

We do not sell, rent, or share your personal information with third parties except when necessary to complete your order (such as payment processors and shipping providers).

By using our website, you agree to the collection and use of information in accordance with this privacy policy.

We may collect the following types of information:

Personal Information

• Name
• Email address
• Phone number
• Shipping and billing address
• Payment details
  

Order Information

• Products purchased
• Order history
• Delivery details
  

Technical Information

• IP address
• Browser type
• Device information
• Website usage data through cookies and analytics tools
  

This information helps us improve our website and provide better services to our customers.

The information we collect may be used to:

• Process and deliver your orders
• Send order confirmations and shipping updates
• Respond to customer service requests
• Improve our products and website experience
• Send promotional emails and special offers (only if you opt-in)
  

We only use your information for legitimate business purposes and to enhance your shopping experience.

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

• Remember your preferences
• Analyze website traffic
• Improve website performance
• Provide personalized product recommendations
  

You can disable cookies through your browser settings, but some features of the website may not function properly.

To operate our store efficiently, we work with trusted third-party service providers such as:

• Payment gateways
• Shipping and delivery partners
• Website analytics providers
  

These providers only receive the information necessary to perform their services and are required to keep your information secure and confidential.

We strive to process and ship your orders as quickly as possible.

• Orders are typically processed within 1–3 business days.
  
• Delivery times may vary depending on your location.
  
• You will receive a tracking number once your order has been shipped.
  

Please ensure that your shipping details are correct. We are not responsible for delays caused by incorrect address information or courier issues.

Due to the perishable nature of products, we generally do not accept returns.

However, if your order arrives damaged, melted, or incorrect, please contact us within 48 hours of delivery with photos of the product and packaging.

In such cases, we may offer:

• A replacement product, or
  
• A full or partial refund
  

Refunds will be processed to the original payment method within 5–7 business days after approval.

If you have any questions regarding this Privacy Policy, your order, or our return and refund policy, please contact us:

Email: office@smindia.co.in
Phone: +91 7896024365

We are happy to assist you with any concerns.