Welcome to SM Freshy. By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions. These terms govern your use of our website and the purchase of our products.

If you do not agree with any part of these terms, please do not use our website.

We strive to ensure that all product descriptions, images, and prices displayed on our website are accurate. However, we do not guarantee that product descriptions or other content is error-free.

Due to the handcrafted and perishable nature of products, availability may vary. We reserve the right to limit quantities or discontinue products at any time without prior notice.

When placing an order on our website, you agree to provide accurate and complete information.

All orders are subject to acceptance and availability. Once an order is placed, you will receive an order confirmation email.

Payments must be made through the secure payment methods available on our website. We reserve the right to cancel any order if payment authorization fails or suspicious activity is detected.

All prices listed on the website are displayed in the applicable currency and may be subject to taxes depending on your location.

We reserve the right to modify prices at any time without prior notice. However, the price charged for your order will be the price displayed at the time the order is placed.

We aim to process and dispatch orders within 1–3 business days.

Delivery times may vary depending on your location and courier services. While we strive to deliver orders promptly, we are not responsible for delays caused by shipping carriers, weather conditions, or incorrect address details provided by customers.

Due to the perishable nature, we generally do not accept returns.

If your order arrives damaged, melted, or incorrect, please contact us within 48 hours of delivery with clear photos of the product and packaging.

After reviewing your request, we may offer:

• A replacement product
• Store credit
• A full or partial refund
  

Refunds will be processed to the original payment method within 5–7 business days after approval.

All content on this website, including text, images, logos, graphics, and product designs, is the property of SM Freshy and is protected by copyright and intellectual property laws.

You may not reproduce, distribute, or use any content from our website without prior written permission.

All prices listed on the website are displayed in the applicable currency and may be subject to taxes depending on your location.

We reserve the right to modify prices at any time without prior notice. However, the price charged for your order will be the price displayed at the time the order is placed.

Your use of our website is also governed by our Privacy Policy, which explains how we collect and use your personal information.

We reserve the right to update or modify these Terms and Conditions at any time without prior notice.

Any changes will be posted on this page, and continued use of the website indicates acceptance of the updated terms.

If you have any questions regarding this Privacy Policy, your order, or our return and refund policy, please contact us:

Email: office@smindia.co.in
Phone: +91 7896024365

We are happy to assist you with any concerns.