At SM Freshy, we strive to provide high-quality products and ensure customer satisfaction. Because our products are perishable food products, we generally do not accept returns once an order has been delivered.

However, if there is an issue with your order, we are happy to assist you.

If your order arrives damaged, melted, or incorrect, please contact us within 48 hours of receiving the product.

To help us resolve the issue quickly, please provide:

• Your order number
  
• Photos of the damaged product
  
• Photos of the packaging
  

After reviewing your request, we may offer:

• A replacement product
  
• Store credit
  
• A full or partial refund

Due to health and safety regulations, the following items cannot be returned:

• Opened products
  
• Perishable food items
  
• Products damaged due to improper storage after delivery
  
• Items purchased during clearance or promotional sales (unless defective)

If your refund request is approved:

• Refunds will be processed to the original payment method
  
• The processing time is typically 5–7 business days
  
• Depending on your bank or payment provider, it may take additional time for the refund to appear in your account

Orders can only be canceled before they are processed or shipped.

Once an order has been shipped, it cannot be canceled. If you need to cancel an order, please contact us as soon as possible.

We are not responsible for delivery issues caused by:

• Incorrect shipping addresses provided by the customer
  
• Failed delivery attempts by the courier
  
• Delays caused by weather, holidays, or courier services
  

Please ensure that your shipping details are correct when placing an order.

If you have any questions regarding this Privacy Policy, your order, or our return and refund policy, please contact us:

Email: office@smindia.co.in
Phone: +91 7896024365

We are happy to assist you with any concerns.